Is ScalaHosting Any Good? Our Opinion
ScalaHosting combines strong uptime, fast performance, and continuous in-house innovation. Our long-term monitoring and recent benchmarks show consistently low latency and stable performance even under heavy simulated traffic. With proprietary technologies like SPanel, SShield, and SKAI, together with NVMe storage across all plans, ScalaHosting delivers secure, high-value hosting for both shared and VPS users.
Who’s it best for? ScalaHosting is best for beginners, businesses, and developers seeking affordable, secure hosting with strong performance and a clear path to scale.
Website: https://www.scalahosting.com/
ScalaHosting Pros & Cons
ScalaHosting Pros
- Excellent uptime and fast server performance confirmed through HostScore’s long-term monitoring, load tests, and recent benchmark experiments
- Affordable managed VPS hosting, often up to 40% cheaper than comparable managed VPS providers
- Anytime unconditional money-back guarantee
- Automated daily backups with seven restore points
- NVMe storage across all shared hosting plans for faster database and file operations
- Innovative in-house technologies including SPanel, SShield security, SKAI AI assistant, and SWordPress Manager
ScalaHosting Cons
- Renewal prices for shared and VPS plans are significantly higher than initial promotional rates
- No dedicated server / bare metal plans available for enterprise-scale workloads
Founded in 2007 by Hristo Rusev and Vladislav Georgiev, ScalaHosting is headquartered in Dallas, Texas. The company offers a full range of services including shared hosting, managed VPS hosting, cloud hosting, and email hosting. ScalaHosting is known for building its own infrastructure tools, most notably SPanel, an in-house control panel developed as an alternative to cPanel, and SShield, a security system designed to detect and block server threats automatically. Over the years the company has expanded these technologies with tools such as SWordPress Manager and the SKAI AI assistant, reinforcing its reputation as one of the few hosting providers actively developing its own hosting platform ecosystem.
Is ScalaHosting a good web host?
Yes, ScalaHosting is a dependable and well-rounded web host. It combines affordable shared hosting, optimized WordPress plans, and scalable VPS environments under one platform. This structure allows users to start with a small site and upgrade smoothly as traffic and resource demands increase.
Ranked #2 with a HostScore rating of 85.95%, ScalaHosting runs on modern infrastructure that includes high-frequency AMD EPYC processors, NVMe storage, and LiteSpeed or optimized Apache stacks. These components help deliver fast response times while SShield real-time protection monitors servers and blocks suspicious activity automatically. Even entry-level shared hosting plans include free SSL, daily backups, and SPanel, ScalaHosting’s proprietary control panel designed as a lightweight alternative to cPanel.
HostScore’s own monitoring and benchmark testing show consistently strong reliability (result details in next section). Our long-term uptime tracking records availability above 99.9%, while recent workload simulations demonstrated stable performance under sustained traffic. In a recent OpenCart benchmark, ScalaHosting maintained low response times and handled up to 500 concurrent users without errors, supported by fast global Time to First Byte (TTFB) results across multiple regions.
ScalaHosting also stands out by bringing VPS-grade capabilities into lower-cost plans. Features such as full NVMe storage, advanced security layers, and SPanel management tools provide a level of control and performance that many entry-level hosting environments lack.
In short, ScalaHosting delivers reliable performance, strong security, and a clear upgrade path from shared hosting to managed VPS. This combination makes it suitable for beginners launching their first sites, WordPress users who need consistent performance, and growing businesses that require scalable infrastructure.
How reliable is ScalaHosting’s uptime and speed?
ScalaHosting delivers consistently reliable uptime and strong server response times. In HostScore’s long-term monitoring, the platform has maintained availability above 99.9%, with stable response times from both U.S. and European infrastructure locations. These results place ScalaHosting among the more dependable hosts in the managed VPS and performance-focused shared hosting segment.
A major factor behind this stability is ScalaHosting’s hardware stack. The company runs servers powered by high-frequency AMD EPYC processors (up to 4.1 GHz EPYC 9474F), which rank among the fastest server CPUs currently available. Combined with NVMe storage, optimized web server stacks, and built-in caching, this hardware foundation allows ScalaHosting to process high volumes of requests while maintaining low latency.
ScalaHosting also integrates Cloudflare CDN support, HTTP/2, and server-side performance optimizations through SPanel. These technologies help distribute traffic efficiently across global edge locations and reduce response time for visitors located far from the origin server.
To validate these claims, HostScore conducted several independent tests, including long-term uptime monitoring, LoadView stress tests, and a recent application-level benchmark using OpenCart. Together, these tests provide a more realistic view of how the platform behaves under real workloads.
Our ScalaHosting Load Test Results
To evaluate real-world performance, we deployed an OpenCart 4.1 test store on ScalaHosting’s cloud hosting environment and ran several performance benchmarks. The goal was to measure both origin response speed and server stability under concurrent traffic.
In near-origin tests, the server consistently returned Time to First Byte (TTFB) results between ~260 ms and ~370 ms, indicating fast backend processing and efficient database handling. During concurrency testing, the environment remained stable with up to 500 simultaneous users, completing requests without server errors or performance degradation.
Global latency measurements also showed strong performance across multiple regions. Even in geographically distant locations, response times remained within acceptable ranges for modern eCommerce applications.
| Test Location | Average TTFB |
|---|---|
| Los Angeles, USA | ~281 ms |
| Toronto, Canada | ~308 ms |
| Frankfurt, Germany | ~420 ms |
| Singapore | ~653 ms |
| São Paulo, Brazil | ~625 ms |
| Melbourne, Australia | ~727 ms |
| Cape Town, South Africa | ~737 ms |
These results demonstrate that ScalaHosting’s infrastructure maintains sub-second global response times across multiple continents, even when requests originate far from the primary data center.
Beyond application benchmarks, we also ran LoadView and Loader.io stress tests to simulate heavy traffic scenarios. During these experiments, ScalaHosting handled sustained simulated traffic without request failures or major latency spikes, confirming the platform’s ability to support high-traffic websites.
Screenshot 1: LoadView Forum Test
LoadView simulation of sustained page loads on a forum-style site (US + EU traffic profile). ScalaHosting maintained stable response times with 100% successful sessions.
Screenshot 2: LoadView eCommerce Test
LoadView simulation of eCommerce traffic patterns. The server sustained transactional workloads with consistent response times during simulated shopping activity.
Screenshot 3: Loader.io OpenCart Test (Standard Load)
Loader.io benchmark on an OpenCart test store with moderate client concurrency. Response times remained stable as requests increased.
Screenshot 4: Loader.io OpenCart Test (Higher Load)
Loader.io benchmark with increased concurrent clients per minute. ScalaHosting maintained steady throughput and completed requests without errors.
Taken together, our uptime monitoring, concurrency tests, and application benchmarks show that ScalaHosting delivers fast response times, stable performance under load, and consistent uptime across its hosting infrastructure. These characteristics make the platform well suited for performance-sensitive websites such as eCommerce stores, SaaS applications, and high-traffic content sites.
Does ScalaHosting keep your websites secure?
Yes. ScalaHosting provides strong built-in security across its hosting platform, anchored by SShield (see screenshot above), the company’s proprietary server protection system. SShield operates continuously in the background and monitors all hosted accounts for suspicious behavior, helping block attacks before they can compromise websites.
Unlike traditional hosting security tools that rely mainly on signature-based malware detection, SShield analyzes server activity patterns, code behavior, and traffic anomalies to identify threats in real time. According to ScalaHosting, the system can block up to 99.998% of web attacks, including brute-force attempts, malware injections, and unauthorized access activity. Another advantage of SShield is its automated reporting system. If a suspicious event occurs, the system collects relevant logs and sends a detailed alert to the account owner. These reports explain what triggered the security event and often include guidance on how to fix vulnerabilities, such as updating plugins, removing infected files, or strengthening login protection.
Because SShield operates automatically across the server environment, users do not need to install additional security plugins or manually configure firewall rules. This hands-off protection is particularly valuable for beginners and small businesses that may not have dedicated security expertise.
Combined with other platform protections, such as free SSL certificates, automated backups, and account isolation within VPS environments, ScalaHosting provides a security framework that goes beyond the basic protections typically included with entry-level hosting plans.
How helpful is ScalaHosting’s customer support?
ScalaHosting offers a range of 24×7 customer support options to ensure users get timely assistance. Help is available via live chat and email. Additionally, you can also access the knowledge base for self-help guides and troubleshooting. User feedback on customer support is overwhelmingly positive, with fast response times and knowledgeable representatives consistently praised for their effectiveness in resolving issues.
Is ScalaHosting’s pricing worth the value?
Yes, ScalaHosting’s pricing delivers strong value across both its shared hosting and managed VPS tiers. The company keeps costs competitive by replacing expensive third-party components with its own in-house platform, including SPanel, SShield, and SWordPress Manager. This approach allows ScalaHosting to bundle performance features and security tools without charging additional licensing fees.
Scala Shared Hosting Pricing
ScalaHosting’s Shared Hosting plans start at $2.95 per month, offering an affordable entry point for personal websites and small businesses. Even at this price level, users receive NVMe storage, unmetered bandwidth, and unlimited email hosting, features that many budget hosts restrict to higher-tier plans.
Renewal pricing increases to $9.95 per month, which is typical across the hosting industry where introductory discounts are heavily subsidized. Despite the increase, the package remains competitive because each plan includes daily automated backups with seven restore points, free SSL encryption, and continuous monitoring through SShield security.
The shared environment also runs on optimized web server stacks such as LiteSpeed or tuned Apache configurations, helping improve PHP execution speed and page load performance. Combined with full NVMe storage and built-in caching layers, these features make ScalaHosting’s shared plans noticeably stronger than many entry-level hosting packages in the same price range.
Scala VPS Hosting Pricing
ScalaHosting’s Managed VPS Hosting provides the most compelling pricing advantage in its lineup. Many VPS providers advertise a low base price but exclude the cost of cPanel licensing. In practice, users often pay an additional $30–$45 per month for a multi-account cPanel license, adding hundreds of dollars per year to the total cost.
ScalaHosting removes this expense by including its proprietary SPanel control panel with every VPS server. SPanel performs the same core tasks as cPanel—managing hosting accounts, configuring email and databases, handling backups, and controlling server resources—without requiring external licensing fees.
Because SPanel is developed and maintained internally, ScalaHosting can offer fully managed VPS hosting at significantly lower total cost than many competitors. In many cases, the difference translates to roughly 30–40% lower ownership cost compared to similar VPS environments that rely on cPanel licensing.
Each VPS plan also bundles dedicated compute resources, daily offsite backups, and SShield’s active threat monitoring into the base price. Users do not need to purchase additional add-ons for essential server management features.
Overall, ScalaHosting’s pricing model is relatively transparent: the published plan price already includes the tools needed to run and manage websites effectively. For developers, agencies, and growing businesses hosting multiple projects, this structure can translate into meaningful long-term savings while maintaining strong performance and security.
What do users think about ScalaHosting?
ScalaHosting enjoys high customer satisfaction – evidenced by its 4.9 rating on Trustpilot. Users frequently highlight the smooth migration process, helpful technical supprot, and the ease of use of SPanel.
For additional insights, please refer to user reviews section below.
Is ScalaHosting a good option for beginners?
Yes, ScalaHosting is beginner-friendly. Its shared and managed WordPress plans combine strong performance with simple management through SPanel, the company’s proprietary control panel.
SPanel centralizes common tasks such as domain setup, email creation, SSL installation, and backups. Users can manage websites without touching command-line tools or complex server settings. The recent addition of SKAI, an AI assistant inside SPanel, further simplifies setup and routine management tasks.
Beginners also benefit from SShield security monitoring, automated daily backups, and responsive live chat support. These safeguards help new users recover quickly from configuration mistakes or security issues.
For first-time site owners, ScalaHosting provides a stable environment that hides server complexity while still delivering the performance advantages of NVMe storage and optimized web server stacks.
Is ScalaHosting a good choice for small businesses?
Yes, ScalaHosting works well for small businesses that need reliable performance and predictable costs. The platform combines high uptime reliability, NVMe storage, and proactive security monitoring without requiring in-house server management.
A key advantage is the upgrade path from shared hosting to managed VPS. Businesses can start with a low-cost shared plan and scale to dedicated resources as traffic grows. Because both environments use SPanel, the transition typically requires minimal downtime.
Our recent benchmarks also confirm ScalaHosting’s stability under business workloads. In a test OpenCart store deployment, the platform maintained fast response times and stable performance with up to 500 concurrent users, with strong global response times across multiple regions.
ScalaHosting also offers managed AWS cloud hosting integrated with SPanel.
With SShield protection, automated backups, and centralized management, small businesses gain enterprise-level reliability without hiring dedicated IT staff.
Is ScalaHosting suitable for web developers?
Yes, ScalaHosting offers a capable environment for developers who need control and performance. Its managed VPS and cloud platforms support SSH access, Git integration, WP-CLI, and multiple PHP versions, making it suitable for modern development workflows.
Developers can manage staging environments, backups, and site configurations directly inside SPanel. Because SPanel replaces cPanel licensing, teams hosting multiple projects can significantly reduce operational costs.
Under the hood, ScalaHosting runs on KVM virtualization with dedicated CPU and RAM resources. Combined with high-frequency AMD EPYC processors and NVMe storage, this infrastructure delivers consistent performance for staging environments and production workloads.
Additional tools such as Redis or Memcached caching, HTTP/3 support, and CDN integration allow developers to optimize applications for high-traffic scenarios. For WordPress projects, SWordPress Manager automates staging, updates, and security hardening.
Together, these features make ScalaHosting a practical platform for developers and agencies managing multiple websites.
Can you host custom email with ScalaHosting?
Yes, you can host your own email accounts with ScalaHosting. This significantly reduces your costs by eliminating the need for expensive third-party email services.
How easy is it to get started with ScalaHosting?
Onboarding to ScalaHosting is quick and smooth. Their onboarding process is smooth and clean without any of the sometimes annoying upsells that hosting companies are apt to try. That seems in-line very much with their user-friendly dashboard and site management features.
SPanel: ScalaHosting’s Built-In Alternative to cPanel and Plesk
For years, cPanel and Plesk have dominated the hosting control panel market. However, recurring licensing price increases have pushed many hosting providers and users to look for alternatives. ScalaHosting developed SPanel as its in-house replacement—designed to deliver full server management without the added licensing costs.
SPanel runs natively on ScalaHosting’s managed VPS and cloud infrastructure. Its interface centralizes common tasks such as domain management, email configuration, backups, and security monitoring. The layout remains simple and responsive, allowing users to manage servers without relying on SSH commands or complex configuration tools.
Compared with traditional control panels, SPanel integrates tightly with ScalaHosting’s ecosystem. Tools like SShield security protection, SWordPress Manager, and the recently introduced SKAI AI assistant operate directly inside the panel. This integration reduces the need for third-party plugins while keeping management tasks in one dashboard.
Another advantage is cost efficiency. Because SPanel replaces external licensing, ScalaHosting can offer managed VPS hosting at a significantly lower total cost than many providers that bundle cPanel licenses separately.
SPanel is also not limited to ScalaHosting infrastructure. The control panel can deploy on third-party cloud environments such as DigitalOcean, Vultr, and AWS, allowing developers and businesses to maintain a consistent management interface across multiple cloud platforms.
Does ScalaHosting offer a free trial or refund guarantee?
Yes, ScalaHosting offers a Anytime-day free trial period. If you are not satisfied with their services for any reason, you can cancel within this period and receive a full refund.
Try now: Visit & sign up at ScalaHosting official website
What features does ScalaHosting include?
Which control panel does ScalaHosting use?
ScalaHosting uses SPanel, a proprietary control panel designed for VPS and reseller environments. SPanel manages domains, email, SSL, backups, and server resources without a separate license. It supports familiar workflows (file manager, DNS editor, WordPress tools) and keeps resource overhead light on smaller VPS instances. Since SPanel is license-free, customers avoid cPanel/Plesk price increases that often flow through to monthly bills on competing hosts.
Where are ScalaHosting’s servers located?
ScalaHosting operates servers in North America, South America, Oceania, Europe, and Asia. Specific data centers are located in USA, Canada, UK, France, Germany, Ireland, Singapore, India, Japan, South Korea, and Australia. A server location affects latency — hosting in the USA reduces response time for North American visitors, while servers in Europe or Asia improve speed for customers in those regions. If your audience is global, pairing ScalaHosting’s servers with a CDN helps deliver consistent performance worldwide.
Does ScalaHosting scale well with traffic spikes?
ScalaHosting states its shared plans can support up to 3,000 daily visitors or 100,000 monthly visits without degrading performance. Beyond that threshold, scaling is limited because shared accounts still face CPU and PHP worker caps, even if the company does not publish exact figures. This makes the shared tier suitable for modest traffic but less reliable for sudden spikes.
Scalability improves significantly on ScalaHosting’s cloud VPS, which runs on both its own infrastructure and AWS. These plans provide up to 16 dedicated CPU cores and 32 GB of RAM, giving sites much greater headroom to absorb bursts of concurrent traffic. For businesses expecting sustained growth, eCommerce peaks, or LMS activity, moving to the cloud VPS tier is the dependable path to scale.
How does ScalaHosting handle backups and restores?
ScalaHosting (via SPanel) automatically saves your data backups on a remote backup server. To restore data, you log into SPanel’s User Interface, scroll to the FILES section, and click Restore backup. This built-in system eliminates the need for external backup plugins, and the remote storage adds a layer of safety compared to on-server backups.
Does ScalaHosting include free domain and SSL?
ScalaHosting’s free-domain policy varies by plan. A free domain name is included with its mid-tier and higher shared plans, but not with the entry-level package.
Every site hosted with ScalaHosting includes a free SSL certificate, ensuring encrypted connections and baseline site security at no extra cost. This saves users both the expense and the hassle of purchasing and configuring SSL separately.
Does ScalaHosting offer free website migration?
Yes, ScalaHosting offers free website migration. The migration service transfers your files, databases, and email accounts from your old host to ScalaHosting without extra cost. This saves time for beginners and reduces the risk of errors when switching providers. Free migration is especially useful if you run WordPress, WooCommerce, or other CMS-based sites that require careful handling.
How much does ScalaHosting cost?
ScalaHosting offers multiple hosting types, including Shared, VPS, Cloud, and Reseller Hosting. Prices vary depending on features like server storage, memory, addon security protections, and contract length.
ScalaHosting Plans & Pricing
| Hosting Type | Signup Price | Renewal Price |
|---|---|---|
| Shared Hosting | $2.95 – $14.95/mo | $9.95 – $29.95/mo |
| VPS Hosting | $29.95 – $169.95/mo | $49.95 – $239.95/mo |
| Cloud Hosting | $29.95 – $169.95/mo | $49.95 – $239.95/mo |
| WordPress Hosting | $2.95 – $14.95/mo | $9.95 – $29.95/mo |
| Windows Hosting | $39.95 – $485/mo | $39.95 – $485/mo |
| Application Hosting | $29.95 – $169.95/mo | $49.95 – $239.95/mo |
| Email Hosting | $4.95 – $14.95/mo | $12.95 – $29.95/mo |
What Should You Know About ScalaHosting’s Pricing Structure?
ScalaHosting uses a signup-renewal pricing model. Plans appear cheap at signup ($2.95/mo for basic shared hosting), but renewal prices rise to the standard rate ($9.95/mo). You should compare both signup and renewal costs to understand long-term value.
Note: Because hosting fees change regularly, always confirm the latest ScalaHosting prices on the official site before signing up..
Final verdict: Should you choose ScalaHosting?
ScalaHosting stands out as one of the most balanced web hosts in its class. It combines affordable entry pricing, reliable uptime, and a growing ecosystem of in-house technologies that support both shared and managed VPS environments.
Across its plans, ScalaHosting includes full NVMe storage, SShield real-time security monitoring, and automated daily backups with multiple restore points. Its proprietary SPanel control panel replaces cPanel’s licensing model while delivering faster performance and deeper integration with tools like SWordPress Manager and the recently introduced SKAI AI assistant.
Our long-term monitoring and recent benchmarks confirm ScalaHosting’s strong performance profile. Test environments consistently maintained uptime above 99.9%, while recent application benchmarks handled up to 500 concurrent users with stable response times and strong global TTFB results.
Although renewal pricing rises after promotional periods and dedicated server options are not offered, ScalaHosting’s managed VPS plans remain significantly more cost-efficient than most cPanel-based alternatives due to the absence of external licensing fees.
Bottom line: ScalaHosting bridges the gap between shared and VPS hosting. Its combination of high-frequency server hardware, integrated platform tools, and transparent pricing makes it a dependable choice for users who want stronger performance and scalability without moving to complex cloud infrastructure.
Bozhidar Lyubenov did a great job, I had to setup cloud flare integration he supported me really well. his sense of humor was good. I like this man.
Very good experience with Kadence support
Denys helped my solve my cacheing issue I was having when pulling up one of my sites.
Super easy user interface, excellent documentation/tutorials/videos, reasonable pricing, excellent product/service (the SPanel in particular), and the best customer service I’ve had in a very long time from Gabriel G.
They always go above and beyond, responding very quickly and kindly. Sometimes they even help me find problems in my codethey are true professionals.
Instant great support and fixed my issue immediately
Denys worked on several problems with my website connection, all of them difficult. I think he went above and beyond to get my site functional again. I appreciate the fact that SCALA is available with tech help outside of business hours. thank-you for great tech help
Incredible support even for web hosting that has low price. I pad little more than VPS server’s one month price. But they worked hard for establishing me a Spanel Shared hosting even they not providing shared hosting plan with Spanel normally. They migrated my hosting from Cpanel to Spanel. It took as 5 hours as expected. They didnt hesitate working on such hard migration even for a few dollars that I paid for the shared hosting.
Extremely quick responses and managed to fix the problem straight away!
Great service.
Great agent, the best!
Signing up with ScalaHosting was the best move I have made for my hosting needs. Their technical support has been phenomenal. Any issue I have is usually resolved within first contact and within 20 minutes.
I am very happy with ScalaHosting and would recommend them to anyone!
Rob
If you need a hosted website then you can’t do better than Scala Hosting’s managed VPS. You get your own IP address so you are not sharing with spammers or XXX sites, and if you are not technically minded their 24/7 friendly helpful support staff can answer your queries within minutes. In addition their own control panel, sPanel, is excellent and saves a fortune when compared with cPanel. Can’t really ask for more!
I started the chat and was attended by Dimitar in customer service, I needed something in which I still don’t had a great experience in the using of Spanel , however I was attended with prontitude , patience, understanding of my problem and..it was solved almost immediately he understood the circumstance, I feel proud of his attitude and customer service attention , I’m pleased satisfactorily, and thankful for your service.
Many thanks to Radostina A. for your kind help!
We have managed to restore our operations within 15 mins!!
We sincerely appreciate it!
Good hosting site and the best people to work with.
Great customer service. They are the best
Love it it is a great service they offer e
He stayed with me until we could resolve the issue
I found ScalaHosting after leaving a hosting company I had been with for years. We ran into a major issue, and their tech support responded with something along the lines of “that’s too bad.” It was frustrating and disappointing, especially after being a long-time customer.
Switching to ScalaHosting was a turning point, but also kind of scary as you don’t really know what you’re getting into. Honestly, the TrustPilot reviews are what led to us confidently switching to Scala Hosting.
We’ve been with them for several years now, and the difference in support has been tremendous. When I reach out with a problem or question, I feel like theres a person on the other end who actually cares about resolving the problem, not just closing the chat or the ticket. They take the time to understand whats going on, explain things clearly, and follow through until the issue is resolved.
Theres a certain peace of mind that comes from knowing someone has your back when things go wrong. Thats what Ive found with Scala.
I use a VPS running on SPanel.
The first thing I like is absolutely stable uptime. I have never had an ftp hang or a page not open. I am happy with good performance under load, it happens infrequently, but archiving or processing a large number of images is very fast.
Next, fantastically fast technical support! I just open the chat and all my questions are solved on the fly. The questions I had were: I was running out of space and needed to set up backups, and I also had a firewall set up for a specific user agent. Thank you so much to Antonio! I also had questions about setting up cloudflare, I got a clear answer within minutes.
I am completely happy with the speed performance for SEO.
And by the way, about SPanel. It’s a proprietary control panel, and I like it very much (to be honest, in some places it’s even more convenient than ISPManager, which I prefer the most).
– May 22, 2025 Update –
SPanel customer service went down today by 100 levels. I have a constant hacking attacks on my dedicated server and so far SPanel team did try to help me until it happened again and the representative Gabriel G. sent me to external companies and didn’t want to handle the issue himself and just delete the infected files. He gave me some cheap excuse “Since this operation requires one to be very cautious and diligent as it can lead to data loss and a broken website”.
Incredibly low level of support – I’m moving out and go back their competitors that provide good service and real security.
ScalaHosting has the best customer service and technical support. I’ve used them for a couple of years now and each time I need something I am impressed with their speed and also their willingness to help.
As a bonus, I just chatted with one of their salespeople (Mario) because I wanted to add something to my account. When he found out that one of the services I had already paid for could be used for the new purpose, he showed me how to do that instead of selling me an additional product that I was ready to buy! Well done!
I would like to express my gratitude for the work of the hosting specialists and in particular Kaloyan Atanasov. Thanks to him the migration we have had was completed on time according our schedules and without any issues. Kaloyan showed deep knowledge in Linux Administration, perfect understanding of the system organization and very good communication skills which helped him to understand our requirements and to cope with them in full scale.
Thank you again, Kaloyan
Great tech support! Very knowledgeable and always willing to help. The support guy took his time to listen to me, and was able to fix the problem very fast. I love Scala because their tech team know a lot about everything. They even fix problems not caused by their server. Thanks for a great job
Support on scalahosting is awesome, helpfull and polite. Hosting working as a charm. I reccomend it to everyone
Great service provided by Denys in a matter of minutes. Chat service by a human no lie!!! Got me up an running in a blink of an eye.
great support , solved in less than one minute
The company ensures that you can receive help at any time, at any point, and as fast as possible. The customer service is impeccible, the people are friendly and try to help you to the best of their abilities with absolutely no judgement. I’ve gotten help when locked out, when bot spams were an issue, when I couldn’t find anything in particular. I got the help when I asked.
They helped me get my VPS tranferred and working correctly. Their customer service is usually immediate and quality help. The prices are competitive and I’m very glad I switched to Scala (Had been with my previous host for over 20 years).
5 stars + recommend
I am very happy with support team.
Totyu was amazing and patient!!!
I had same issues with my email addresses and Totyu found the problem very quickly and helped me solve it directly. Very polite, efficient and patient.
This user support is better than helpful. Denys and the whole team are ALWAYS there for me. Grateful I found Scalhosting.
I’ve been a loyal ScalaHosting customer for several years now, and throughout that time, their managed VPS hosting has been absolutely rock-solid.
Their hosting solutions are fast, secure, and incredibly reliable but what truly keeps me with them is their exceptional customer service. Over the years, Ive needed assistance with various technical and account-related matters, and every single time, their team has stepped up with professionalism and speed.
I want to give special thanks to Mr. Peter, the Director of Customer Service, whose personal involvement and dedication have made a huge difference. Its not every day you see someone in his position take such a hands-on approach to ensure clients are happy and well taken care of. His support has been invaluable and is a big part of why I continue to trust ScalaHosting with my websites.
After all these years, I still highly recommend ScalaHosting to anyone looking for a trustworthy, high-performing hosting provider with top-tier support.
The Scalahosting employees almost always either completely fix my website issues or help positively direct me to find the right answers. I don’t think I could navigate website ownership without their help because a lot of other hosting/website companies are so stingy with their customer service. I appreciate that I don’t have to pay premium for their help and that the help is high quality.
I initially signed up with Scala Web Hosting after seeing a recommendation from a well-known digital marketer. The onboarding process was smooth, and their team was eager to assist with the migration from my previous Canadian hosting provider. At first, things seemed promising.
However, just two weeks into the service, one of my websites experienced a significant cyberattack, followed shortly by attacks on my remaining sites. I escalated the issue via a support ticket, which eventually reached the CTO. Their advice was to use a third-party service like Cloudflare and activate “under attack” mode a solution that felt contradictory to the robust, built-in protection Scala claimed to offer.
What troubled me most was that despite paying a premium for what was marketed as a secure, managed VPS solution, I had to seek external help to keep my websites online. During the five years I hosted with my previous Canadian provider, such issues never occurred. Any potential threats were proactively mitigated, and I was always informed.
Throughout my one-year contract with Scala, I experienced multiple DDoS attacks that severely impacted uptime and performance. Sadly, this led to the permanent loss of one of my websites and significant downtime for two others. While the Scala support team was responsive and generally courteous, it became clear that the technical capabilities especially around security did not meet expectations.
In the end, I felt more like the one managing the service rather than benefiting from a truly managed solution. For businesses seeking genuine peace of mind and reliable security, I cannot recommend Scala Web Hosting based on my experience
Support staff is fast, efficient, and very helpful. I’ve been using their hosting services for years and I don’t regret my choice. Best hosting I’ve gotten in years and no plans on ever leaving. Hosting is very reliable as well, I haven’t noticed a single instance of downtime in all the years I’ve been with them.
These guys are crazy about support; in my 15+ years dealing with hosting providers, I have not seen this level of support. We have asked for custom adjustments to our VPS, third-party backup integration, and a couple of questions about Spanel functions. Everything was done and fine-tuned by the support team. Special thanks to Vlad for his personal dedication and help in finding solutions to our requests. It’s important to mention that we had extensive communication with the support team because we had specific requirements for our VPS, as we are running a custom-made platform website. That is to say, if you have a WordPress, Joomla, or other popular CMS, you might not even need to talk to them other than to migrate your website – everything is straightforward.
As for the managed VPS we have with Scala Hosting, it is very fast; the NVMe SSD storage does make a difference. Everything works just fine. Previously, we were on a dedicated server, but it was not flexible and lacked support, so we felt that we were overpaying. With Scala Hosting, it seems both our concerns are addressed: flexible configurations, affordable prices, and support around the clock. Highly recommend!
Denys was very helpful in completing the website migration.
I was satisfied with most of the answers and the solutions given
I don’t give reviews usually. The customer support is top, the staff always nice and available, usually takes about 2 minutes to have a reply, to be honest I wish the same with my small company. I try to do most of the things on my own and many times I make a mess. They have always helped me to fix the problem. It is a good company, I will stick with them in the future.
Dimitar was super professional and resolved my issue, which was my mistake in the first place, in just a few minutes. Great support as always from ScalaHosting
The tech support named Dimitar is very quick to respond to my request. He is very professional. Indeed I love the overall Scalahosting’s support team. Every time I have any urgent request, they are all very quick to respond and address my concern. Great job!
Excellent and responsive support
We recently migrated to ScalaHosting and ran into a major roadblock caused by our previous host, who unjustifiably blocked both our IP and Scalas during the transfer. This sudden disruption halted the migration and brought our websites down, costing us valuable time and income.
But ScalaHosting were absolute champions. Their team remained calm, professional, and reassured me they’d sort it. They quickly assessed the situation and had all of our websites back online within hours. Their support was fast, clear, and genuinely caring something you rarely find these days.
We chose ScalaHosting because their VPS plans offered better value, more powerful features, and came with their user-friendly SPanel a great alternative to cPanel. Even before we signed up, their support team answered every question quickly and helpfully, which gave us total confidence in making the switch.
Were beyond grateful to be with a hosting provider that not only knows what theyre doing but also truly values their clients. Highly recommended to anyone looking for reliable, expert-level hosting with real human support.
My experience with Scalahosting is great! Their support team is top-notch. They respond quickly, and always follow through until my questions are answered, or any issues are addressed.
extremely good and quick support, every single time!
Every time I make a request – big, small, in-between, it doesn’t matter, the whole team at ScalaHosting is professional, and quick.
Purchasing my VPS there is the best decision I’ve made, and I’ve been at this since 1996…
Amazing support, as usual. Rapid and very effective.
The problem I had was solved very quick and efficent.
Dimitar helped me with the issues I was facing. He was quick, clear, and kind throughout the process. Really appreciated the support!
I like the stability that comes with it. My business receives high traffic and always stable
I’ve tried many hosting companies, but ScalaHosting is the fastest. Their support is also the best—super quick!
The support has been amazing. I design and host web apps for my client and sometimes I face challenges, the support comes in fast and effective. Its like talking to a work collegue.
The support team respond quickly, listen carefully, and addressed my issue competently. All one ever needs!
Support of every kind at ScalaHosting is top notch–from tech support to billing to sales to account questions. I’ve yet to reach a CS agent who didn’t treat me with respect and make sure my issue was solved on the first contact. Truly a refreshing experience in this day and age!
The servers are fast, work really well and the SPanel system is easy to understand and use. Also, The customer service is great. Always available and willing to help you solve any problem that might happen. The Agents are willing to help and very kind. I would recommend their service.
I have an issue with a DNS of my mail service and they solved it inmediatly, Thanks a lot!!
I just switched to ScalaHosting from another host I was with for 20+ years when things started going downhill. So far ScalaHosting has been great, extremely responsive to my support chat requests, and have been very speedy in migrating my sites and emails over. The people there have been very kind and knowledgeable so I am very happy with my choice so far. It’s only been a few days but i expect this to be the norm.
The agent listened to my concerns and was quite patient. His knowledge allowed him to quickly diagnose the problem and provide a solution. I have been in IT for over forty years and even spent some time as second tier helpdesk support. The agent’s attitude an service supports by decision to use ScalaHosting.
Before landing to ScalaHosting, I’m exploring many options some are cheaper. But, I can’t believe how much time I got back when you have a ‘Very Good Technical Live Chat Support’ here at Scalahosting. Last night, I tried to fixed DNS problem after moving dns to cloudflare. Just after I asked for help from live chat, Denys came in and fix the right problem for us seconds. If you are not a super server geek like me, the support from managed VPS or hosting like Scalahosting will help you a lot. From a happy customer. 🙂
I have received nothing but 5-star on-line tech support. The techs are patient and understanding with an old man . . . with nothing but simple/stupid question and/or problems.
The representative has solved my problem. He/She was so helpful and gentle.
Awesome Support!
I am using Their Spanel With Server Management and Their Support is Really Top-notch and Better Than So Called Top Companies Out There.
Recommended!!!
Love From Multan Pakistan
ScalaHosting is amazing! Dimitar helped me fix my website problem incredibly fast. The support was top-notch and efficient. Highly recommend!
“ScalaHosting’s support team is exceptional. Their representatives are not only helpful but also highly knowledgeable. Whenever I’ve had an issue or question, they’ve been quick to respond and resolve any issues I’ve encountered. Their support has made my hosting experience with ScalaHosting smooth and hassle-free. Highly recommended!”
I had a technical worry and Dimitar help resolve it within minutes. All i needed to do was provide two basic forms of information and just like that, the problem I had was resolved.
Just starting out the first time with a VPS cloud server and there are many little details to learn about setting up things. But with the always present chat support, it is easy, you get help and learn while doing things first time. Also, the SPanel is great, very clear and simple to use.
Honestly, i can’t speak for the hosting as I’ve never used it, but I use their panel, managed, and what I thought was a temporary thing, actually saved me too much time to go back to the no managed kind of panel.
If you want to focus more on what matters, it’s a no brainer.
I appreciate the prompt response and problem resolution rate of your team. This is the reason I will choose ScalaHosting any day.
Awesome customer service as always! Antonio helped me sort out my email migration and we got everything taken care of in less than 10 minutes. Thanks again!
Top-Notch DNS Record Assistance
Thank you
People at this company know what they’re doing. Way better experience than other hosting services I’ve dealt with. Have helped solving DNS problems, IP blocks and so forth, and very fast! So refreshing.
I chosed the Entry Cloud option. Cheapest VPS with a very good to use SPanel for server management including mail, filemanager, Wordpress, etc.
Support answers quickly using the chat option.
Recommended webhoster!
This company is special for two reasons
The first is that it provides wonderful technical support. Secondly, because it offers managed servers with strong specifications and good prices.
I have been with them for 3 years and have 4 servers
Scala Hosting are amazing!
I’ve contacted their support a few times and they are always super fast and spot on addressing the problem or the questions I have. Dimitar is extremely professional and makes me feel in safe hands when we trust our business to Scala Hosting!
Thank you again!
Very fast service! My issue was solved and the CSR was friendly and helpful. I would have taken me all night to figure out my problem and he had it solved in minutes.
Always helpful and quick with support
best hosting service i found, very quick answers, and all kind of helps. From security, traffic monitoring to simple DNS changes
Dimitar was very helpful and responsive. Throughout our entire communication, he answered all my questions and I was successful in resolving my issue!
The service is A1, they took the time to resolve the issue and they did really fast!! Thank you!!
These guys are very quick in their response and professional. Three kudos.
I just spent several hours with one of the owners of the company troubleshooting a unique configuration problem that was causing poor performance. I have never seen such a commitment to customer service. I am happy to be working with ScalaHosting
My experience with Scala Hosting has been nothing short of spectacular. The tech staff is available 24/7/365 and each of my chats have taken <1 minute to connect. The support is phenomenal including resolving issues broader than just their hosting environment. My support has included understanding VPS management/config, WP install issues, specific WP site issues, identifying DNS issues @ Cloudflare, CDN issues, and yes, even WP plugin issues. Each time I've received dedicated, patient support that has contributed to my professional education. Their cost basis is highly competitive for superb quality hosting environments. If you're in doubt - make the move - try them out - you'll be glad you did.
Awesome customer support, They solved every single issue I came across within minutes.
Their Customer supports are dedicated, knowledgeable, and kind to help you solve all the server problems. I moved to this hosting site because my former hosting company could not help me mitigate some issues, including bot traffic. However, they were kind enough to assist me in solving most of the numerous problems. FOR NOW!! I RECOMMEND THEM BOTH FOR SITES WITH HEAVY TRAFFIC AND THOSE CONSIDERING SECURITY AND DOWNTIME.
As a website owner navigating the complexities of domain name changes and server adjustments, I recently had the pleasure of experiencing Scala Hosting’s exemplary support service firsthand. Dimitar, in particular, demonstrated an unparalleled commitment to customer satisfaction, skillfully managing a substantial task with grace and efficiency.
My journey with Scala Hosting began when I sought assistance in transitioning my website to a new domain name. From the outset, Dimitar’s professionalism and expertise were immediately evident. He patiently guided me through the process, addressing all my queries and concerns with clarity and precision.
What truly set Dimitar apart was his unwavering dedication to ensuring a seamless transition. Despite the intricacies involved, he tackled the challenge head-on, meticulously overseeing over 900 URL replacements on the server. His attention to detail was remarkable, and his technical prowess shone brightly throughout the entire process.
Moreover, Dimitar’s proactive communication was a breath of fresh air. He kept me informed every step of the way, providing regular updates and promptly addressing any unexpected hurdles that arose. His responsiveness and willingness to go above and beyond to meet my needs left a lasting impression.
Thanks to Dimitar’s exceptional support, my website’s transition to its new domain name was executed flawlessly. The efficiency, professionalism, and expertise displayed by Dimitar and the Scala Hosting team have undoubtedly earned my utmost respect and admiration.
In conclusion, I wholeheartedly recommend Scala Hosting’s support services to anyone in need of reliable and expert assistance. Dimitar’s exemplary performance serves as a testament to the company’s commitment to customer satisfaction and excellence in service delivery. Bravo to Dimitar and the entire Scala Hosting team for a job exceptionally well done!
I am flying over the sky!! After starting my journey on Spanel. Just 1st day of my Spanel I saw their system and functionalities that can’t be bit by any other CP provider. They really understand what customer needs. Cpanel is clean, but this is really 10x Better than Cpanel. And their support. Not Cpanel provides support in the account with any kind of tech. Spanel Support is not just a support. Get a Tech engineer who is always available 24/7. For each control panel. and for the admin panel dedicated also. Fix issue in 1st integration. And Wordless with there features they provide. Cover every hard step to make it easy for customers. I appreciate it as the number 1 control panel in the World. Keep providing exclusive services and make customers excited every time like me.
Thank you
The response and help from the agent Dimitar was very helpful and fast, Scalahosting still the best help in the business
I switched to them from another host. Price were the same, but hosting services are much much better.
Thay have an excellent hostng service, helpdesk people are professional, very nice and very patient (i am not a specialist).
Helpdesk solve meth tickets very quick. Website transfer (ver 100Gb) took one night.
I highly recommend them!
Date of experience: March 15, 2024
Dimitar was a great, friendly, responsive and precise partner in helping me get the things done. He precisely understood what I wanted and helped me figure stuff out. Thank you so much, i just joined ScalaHosting, and tbh great customer support in a digitalized word is for me the most important trust factor to remain a customer, please keep it up! Kind Regards, Arian
Dimitar from Scala helped me to fix my website loading issue
ScalaHosting is a leading hosting company that has transformed our hosting experience. With exceptional performance, reliable uptime, and unparalleled customer support, they stand out in the industry. The user-friendly interface, advanced features, and competitive pricing make ScalaHosting our top choice. Highly recommended for those in search of a hosting provider that consistently delivers excellence.
Maria helped me out in a pinch today – trouble shooting a site-side error I could not figure out. She was pleasant and very knowledgeable. Someone give her a raise – well deserved. Love ScalaHosting. Moving my hosting here has been the single best decision I’ve made for my websites!
Scala’s support team is top notch. They’re quick to fix any issues that may come up.
I tries Many Hosting Campines but ScalaHosting is the fastest
Also The Best Support Ever very fast
I was struggling to decide if I should move from the Scala4 shared server to the new VPS with sPanel. Had to move about 40 client’s websites. Transfer went very well and it was free. There were some difficult outside settings in the DNS and other items with some of the websites, but all was solved in 10min. I can’t thank the support here from getting us through the new stuff. They responded quickly and were able to make the dns changes that we were struggling with. Answered our questions very quickly and even when a setting was not exactly what we thought..they responded so fast to make it work for us. Moving from one server to another and also to adapt to a new control panel… could not have gone better because of the help we got from the Scala Support team.
I so glad to be with Scala hosting! Fantastic support and best choice!
I recommend this hosting for anyone who wanna start own business website!
Been using Scalahosting for about a year. Starting well, great support always helping and great prices.
Now recently they’ve increased their prices by quite a bit and support has IP blocked me from using their chat even though I was never rude. When I’ve bypassed the IP block and asked for simple help about pointing a domain to another IP they claim this is impossible since the other IP uses a different nameserver which to me makes no sense.
Will be looking for a new host for my business now.